Cancellation & Refund Policy – TheLithiumHub.com

At TheLithiumHub, we value your trust and aim to provide a smooth and transparent shopping experience for all lithium batteries, EV products, and accessories. This Cancellation & Refund Policy outlines the terms under which orders may be cancelled, returned, or refunded.

Order Cancellation

Cancellation Before Shipment

You may cancel your order within 12 hours of placing it if the item has not yet been shipped.

To cancel, please contact us immediately at Help@Thelithiumhub.com or through our customer support number.

Cancellation After Shipment

Once the product has been shipped, the order cannot be cancelled.

You may still request a return after receiving the product, subject to our return policy.

Return Policy

Eligibility for Return

Returns are accepted only under the following conditions:

Wrong product delivered

Damaged or defective product on arrival

Product not functioning as described

Conditions for Return

The product must be returned in unused condition, with all original packaging, labels, manuals, and accessories.

A return request must be raised within 48 hours of delivery by emailing Help@Thelithiumhub.com with photos/videos as proof.

Non-Returnable Items

For safety and quality reasons, the following items are not eligible for return:

Opened or used lithium batteries

Customized or special-order battery packs

Products damaged due to mishandling or improper use by the customer

Refund Policy

Refund Approval

Refunds are processed only after the returned product passes quality inspection.

TheLithiumHub reserves the right to approve or reject refund claims based on evidence and product condition.

Refund Processing Time

Approved refunds will be processed within 7–10 business days.

Refunds will be issued to the original mode of payment (UPI, Card, Net Banking, Wallet, etc.).

Shipping Charges

Original shipping or COD charges (if any) are non-refundable.

Return shipping costs must be borne by the customer unless the return is due to a defective or wrong product delivered.

Replacement Policy

If the received product is defective or damaged, we will arrange a free replacement after verifying proof.

Replacement will be shipped within 3–5 business days after approval.

Order Not Delivered

If your order is not delivered within the promised timeframe:

You may raise a support ticket for investigation.

Refunds or reshipment will be provided based on courier confirmation.

Contact Information

For all cancellation, return, or refund-related queries:
📧 Email: help@lithiumhub.com
📞 Phone: +91 9456959613
🌐 Website: www.thelithiumhub.com